Returns and Refunds Policy

At Epitomy Whiteboard Shop, we manufacture and supply whiteboards, noticeboards, glass boards and related products. Many of our products are prepared to order or manufactured according to the customer’s selected size and specifications.

Change-of-mind returns

Products that have been prepared to order, customised or manufactured according to the customer’s selected specifications cannot be returned or refunded because of a change of mind, an incorrect size selected by the customer, or a change in the customer’s requirements after production has started.

Damaged, defective or incorrect products

Customers should inspect their products immediately upon delivery, collection or installation.

Any damaged, defective or incorrect product must be reported to Epitomy Whiteboard Shop immediately after receiving it or within one working day. The customer should provide the order details and clear photographs or videos showing the issue.

Reports made after one working day may not be accepted, especially where the product has already been used, installed, altered, moved or handled by another party.

The product must be inspected before a return, replacement or refund is approved. Where the issue is confirmed to have resulted from a manufacturing defect or an incorrect product supplied by Epitomy Whiteboard Shop, we will provide an appropriate repair, replacement or refund.

No general warranty

Epitomy Whiteboard Shop does not offer a warranty.

However, customers may report manufacturing defects or incorrect products in accordance with the reporting period stated in this policy.

Damage caused by misuse, improper handling, incorrect storage, accidents, unauthorised alterations, installation by another party or customer negligence is not eligible for a return, replacement or refund.

Return approval

Customers must contact Epitomy Whiteboard Shop and receive approval before returning any product.

Products returned without prior approval may not be accepted.

Approved returns must be delivered or collected according to the instructions provided by our customer-service team.

Return transport costs

Where a return is caused by a confirmed manufacturing defect or an incorrect product supplied by Epitomy Whiteboard Shop, responsibility for reasonable return or collection costs will be agreed with the customer.

Where the return is not caused by an error attributable to Epitomy Whiteboard Shop, the customer will be responsible for the applicable transport costs.

Refunds

Approved refunds will be processed within seven working days after the returned product has been received and inspected.

The refund method will be communicated to the customer when the refund is approved.

Delivery, installation or transport charges are non-refundable where the service has already been completed.

Contact us

For return, replacement or refund assistance, contact: